Refund Policy

Welcome to the DEXORVINAL refund policy page. Our goal is to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Steps to Initiate a Return:

1. Contact our customer support at [email protected] to request a return authorization.
2. Ship your item(s) to the address provided by our support team, along with proof of purchase.
3. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Refunds

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Contact Us

If you have any questions about our refund policy, contact us at [email protected].